From first contact, throughout our tenancy and indeed in our final weeks as we prepared to depart, TCHC staff were consistently professional, courteous and polite. We count ourselves lucky to have hit upon your team and grateful for their responsiveness as the inevitable house maintenance tasks would rear up. In particular we would like to single out Ms Marishelle Butler who was an absolute gem throughout our tenancy – always available to assist with fair and pragmatic solutions and quick to react by engaging tradesmen as required, including for broken boilers, leaking hot water cylinders and the worst of the Covid lockdowns.
The Country House Company has managed the letting of my house at Hambledon for ten years, 2010-2020.
To say that I have appreciated their work on my behalf would be an understatement. They are expert at dealing with any house, whether it be heating, plumbing, electrics, kitchen or bathroom appliances and always know what is needed to be done, what is expected by the tenant and whom to ask. They are very observant, noticing problems as they arise such as areas of damp or insect infestation. In an old house like mine, this was extra-important.
They are highly efficient, remembering all aspects of paperwork and their professionalism is without question.
I just wanted to take this opportunity to thank you, and all the team at The Country House Company for looking after us so well through our Gavel Acre journey. From the initial meeting, finding the tenant, looking after the property for us and, to the final sale of the property. There are often stressful times with being a landlord and also selling a property, and to be honest we are fairly novice at both so thank you for your patience and guidance.
Thank you for all your help along the way… you have been a really pleasure to deal with, and have probably been the most helpful person we’ve dealt with in this whole process! In fact, everyone we have dealt with at The Country House Company has been lovely.
I just wanted to write and express our huge gratitude for all of your hard work in securing the sale of my father’s house. We were absolutely delighted with The Country House Company right from the outset with the wonderful brochure, the virtual tour and the way you handled the sale in these challenging times. We would not hesitate to recommend your company to anyone wishing to buy or sell their house. It was a smooth and easy ride from start to finish and we as a family have experienced some property nightmares in our time so thank you very much for a stress free experience.
This is just an email to say thank you and to express in writing that we are really grateful for all that you have done for us over the last 18 months with the sale of the family home. We appreciate the pragmatic, friendly approach and the consistent support that was given at all times, even throughout the uncharted times of Covid -19. Your expertise and experience was very reassuring and it was a pleasure to work with you and your colleagues throughout the process. We are very happy with the outcome.
The Country House Company worked incredibly hard to secure us our dream house in Hambledon and we could not be more grateful. You were incredibly knowledgeable and open about the house and its history, the local area and the market. We were kept in the loop on communications with the vendor, we never needed to chase and felt that whilst the vendors wishes were communicated and respected our cause was similarly championed which ultimately resulted the best outcome for all. If and when we choose to sell our home, we won’t be going anywhere else. Our experience demonstrates that getting the right team on the case makes all the difference. Thank you to all the team at The Country House Company!
During this experience we re-named you wonderful ladies The Number 1 Ladies Estate Agency – Thank you!
We’d like to thank all the team for your professional and friendly service; you certainly facilitated the rental process and it was a pleasure working with you.