From first contact, throughout our tenancy and indeed in our final weeks as we prepared to depart, TCHC staff were consistently professional, courteous and polite. We count ourselves lucky to have hit upon your team and grateful for their responsiveness as the inevitable house maintenance tasks would rear up. In particular we would like to single out Ms Marishelle Butler who was an absolute gem throughout our tenancy – always available to assist with fair and pragmatic solutions and quick to react by engaging tradesmen as required, including for broken boilers, leaking hot water cylinders and the worst of the Covid lockdowns.
The Country House Company has managed the letting of my house at Hambledon for ten years, 2010-2020.
To say that I have appreciated their work on my behalf would be an understatement. They are expert at dealing with any house, whether it be heating, plumbing, electrics, kitchen or bathroom appliances and always know what is needed to be done, what is expected by the tenant and whom to ask. They are very observant, noticing problems as they arise such as areas of damp or insect infestation. In an old house like mine, this was extra-important.
They are highly efficient, remembering all aspects of paperwork and their professionalism is without question.
I just wanted to take this opportunity to thank you, and all the team at The Country House Company for looking after us so well through our Gavel Acre journey. From the initial meeting, finding the tenant, looking after the property for us and, to the final sale of the property. There are often stressful times with being a landlord and also selling a property, and to be honest we are fairly novice at both so thank you for your patience and guidance.
Thank you for all your help along the way… you have been a really pleasure to deal with, and have probably been the most helpful person we’ve dealt with in this whole process! In fact, everyone we have dealt with at The Country House Company has been lovely.
I just wanted to write and express our huge gratitude for all of your hard work in securing the sale of my father’s house. We were absolutely delighted with The Country House Company right from the outset with the wonderful brochure, the virtual tour and the way you handled the sale in these challenging times. We would not hesitate to recommend your company to anyone wishing to buy or sell their house. It was a smooth and easy ride from start to finish and we as a family have experienced some property nightmares in our time so thank you very much for a stress free experience.
This is just an email to say thank you and to express in writing that we are really grateful for all that you have done for us over the last 18 months with the sale of the family home. We appreciate the pragmatic, friendly approach and the consistent support that was given at all times, even throughout the uncharted times of Covid -19. Your expertise and experience was very reassuring and it was a pleasure to work with you and your colleagues throughout the process. We are very happy with the outcome.
The Country House Company worked incredibly hard to secure us our dream house in Hambledon and we could not be more grateful. You were incredibly knowledgeable and open about the house and its history, the local area and the market. We were kept in the loop on communications with the vendor, we never needed to chase and felt that whilst the vendors wishes were communicated and respected our cause was similarly championed which ultimately resulted the best outcome for all. If and when we choose to sell our home, we won’t be going anywhere else. Our experience demonstrates that getting the right team on the case makes all the difference. Thank you to all the team at The Country House Company!
During this experience we re-named you wonderful ladies The Number 1 Ladies Estate Agency – Thank you!
We’d like to thank all the team for your professional and friendly service; you certainly facilitated the rental process and it was a pleasure working with you.
I found everyone at your company very friendly and helpful.
Philip and I would like to say a big thank you to your team, but especially to you for the friendly and professional service you have provided. When we embarked on the task of selling our property in Hambledon we did not have high expectations of what we could expect from any estate agent. Based on previous experience with estate agents who have not returned calls, not preceded in a timely manner etc. you have been one hundred per cent on the ball at all times. We have been very impressed by the dedicated work you have put in to see the sale of our property go forward with no glitches, going over and above your remit to fill in the gaps from Solicitors and other parties who have not been so dedicated.
We would highly recommend Country House Company to anyone seeking an Estate Agent. You have a personal and friendly approach which is further complimented by your local knowledge of the area and market trends.
Again Thank you, we really appreciate all that you have done.
We had a very happy 3 years in Steep and I always recommend the CHC to friends looking for a property to rent. Thank you for all your help over the last few weeks.
I think Country House Company are ‘top of the league’ in the BUSINESS, and would like to congratulate the way they have handled proceedings.
…and I thank you both for your care of me as a tenant, and your professionalism.
During our almost three years of tenancy at Oak Tree cottage we have experienced utmost professionalism from the Country House Company in all our dealings with them. Our principal interactions have been with Marishelle who, in particular, has been so personable, efficient and helpful in sorting out any problems and also Claudia who has equally excelled, especially at lease renewals throughout our tenure. In summation we have no hesitation in rating Country House Company as excellent.
It was a pleasure doing business with The Country House Company. They combine a relaxed friendliness with an eagle-eye attention to detail and are formidably efficient. I was especially grateful for their financial vetting service and would have no hesitation in using the Full Management Service again in the future.
We used the Country House Company as letting agents on recommendation and have not been disappointed. The staff have been a pleasure to deal with, helpful throughout the whole process, extremely professional and we would have no hesitation in similarly recommending them to others.
Andy and I are genuinely pleased that you were the agent on this difficult sale and have kept things on an even keel when it felt like we might slip over board on a number of occasions….thanks so very much for all your help and please do pop round for that cup of tea or something stronger if you are in the village and have time.
I’ve said on previous occasions, you did a great job of juggling quite a tricky sale…kudos to you. I was always grateful to receive your unbiased guidance.
We were delighted with the level of service you provided. From our very first discussions, when you took details of the property and even asked whether any restrictive covenants applied, your attention to the detail of both our selling process and indeed our purchase, was both impressive and welcome and resulted in a very positive experience.
We are of course delighted that we have been able to sell CFH and our thanks must go to you in no small part.
Thank you (Claudia) for all your help and assistance over the last year or two. As an agent myself it has been a pleasure dealing with someone such as yourself who is as focused on service and professionalism as I am.
An overdue thank-you and congratulations on the sale of the stable yard. Your judgement was spot on the whole time; your patience and courtesy was welcome.
Pru, I very much enjoyed staying at The Barn for the period of time I did and it was made all that much more enjoyable because of Claudia and yourself and all at The Country House Company. I would have no hesitation in recommending the company at every opportunity.
Thank you so much for your help along the way, The Country House Company have been a pleasure to deal with throughout.
The Country House company has done a superb job selling our house. They were ambitious and justifiably so. The whole process was done with sensitivity with a great attention to detail. I am therefore hugely grateful to the team.
Sue Crossley and her colleagues at The Country House Company have provided a first class service, being both professional and understanding of the needs of tenants and landlords alike. The high standards set by The Country House Company for landlords means that tenants can be assured of a quality property which is both safe and maintained during their stay. I would unreservedly recommend The Country House Company as a company that is ‘raising the bar’ for residential sales and letting. A big ‘Thank You’ for all your hard work and support.
Thank you for all of your assistance during this process. It has been extremely testing at times, but we have been grateful for your perseverance, pragmatic advice and sense of humour to help get us to the end point. Thank you too for not being the stereotypical estate agent! It has previously been exasperating, when dealing with agents who just haven’t listened and/or properly taken the time to understand what we want to achieve, etc. That has culminated, on my part, in a slight mistrust of agents generally. It has therefore been refreshing not to feel that way and, again, that is down to your experience and approach – it is much appreciated!
Many thanks for all your help and support over the tenancy period – please pass on our thanks to the whole team. We would thoroughly recommend you for your professionalism, service and friendliness.
I just wanted to say that I am delighted with the outcome of No. 4 Trooper Bottom and how the whole sale from beginning to end was conducted with the efforts of a good team working with you, always keeping me up to speed with appointments and the progress of the sale and the endless questions and enquiries you all had to deal with …I like the approach of The Country House Company, you seem to have a good network to get the right sort of potential buyers to visit the property without wasting time with people who possibly would not be interested with a property like No.4, your marketing is obviously well thought out.
Thank you so much for all you have done and so professionally and promptly!
I think it is brilliant that you were able to get this away before Christmas – really well done to you and your team.
Maureen and I would like to thank you and the rest of the staff at The Country House Company for the excellent work in selling our house. What we found particularly useful was that you and your staff were always on hand to help with our worries and concerns. Moving house is always stressful and for us it would have been more so without you at our side. And as if that were not enough, you managed to achieve a figure very close to the asking price. With grateful thanks and best wishes for the future.
Just on a personal note Jane and I are very appreciative of your consideration and recommendation of the house and have settled in already.
I just wanted to write and praise one of your staff… We have been dealing with Kate, who has been utterly brilliant. So refreshing to have someone who treats one like a human being!! She has been incredibly polite, professional and diligent. We are still looking but I just wanted to let you know what a pleasure it has been to deal with her.
It is now 6 years since I placed the letting of Hall Place Cottage with The Country House Company, and thought it appropriate as we enter the final stages of its sale, to place on record that throughout our dealings I have been most impressed by the professionalism, courtesy and efficiency of your whole team. What I found particularly refreshing and increasingly rare, was the feeling that regardless of whom I was dealing with, it was less about ‘ticking the box’, more about putting yourselves in the shoes of the client when any particular issue was being talked through. Should any prospective client so wish, I would be happy to supply them with a verbal recommendation!
I have found The Country House Company’s staff a delight to work with, being extremely helpful in every aspect and very friendly and courteous. They did a great job of advertising and subsequently letting our property – always keeping in touch as to developments and they let our property surprisingly quickly, especially considering it did not tick a lot of people’s boxes in some aspects. They obviously know there job and I would not hesitate in recommending them to anyone.
Thanks so much to you and Kate. The most professional rental team that I had dealings with.
…and I ESPECIALLY need to thank you for making this selling ‘journey’ as painless as possible. I think you’ve done a brilliant job liaising and keeping me grounded! It really has been a pleasure doing business with TCHC (that sounds terribly corny) but the whole way through I felt you had my best interests at heart and that all that could have been done was done. There is no doubt in my mind that I chose the best company for the job and I really do hope that things for you at TCHC go from strength to strength. I am very happy for The Court House (or me!) to be used to help promote the company wherever possible.
Self-evidently, selling one’s house is not always plain-sailing, one needs good people behind one: for me The Country House team were superb. Quickly securing me a sale at the asking price, they then strongly supported me and/or applied a light touch when the sale process required it. Basically- on my side throughout! If you want friendly 100 % efficiency in your agents – and who doesn’t – look no further than The Country House.
Lovely to meet you Marishelle. I feel very fortunate to be dealing with yourself, and with Country House Company in general.
You have been excellent – the other Letting Agencies could learn a lot from your service.
…I know the journey has not always been easy, and there have also been times when maybe you felt that we couldn’t make up our minds about what we wanted. And as if that wasn’t enough, to have the huge disruption of a major flood scheme going past the door and making the sale of the property just that bit more difficult… Throughout this period, The Country House Company have remained totally committed to finishing the job, when I suspect that many other estate agents would just have put our house into the ‘too difficult’ drawer. We’re grateful to you for sticking with it through all the various phases, from trying to understand why we weren’t getting offers, to keeping the show ‘on the road’ through the legal and other difficulties encountered on the sale of the house. Thank you very much for indeed for all your hard work, professionalism, determination and courtesy over this long period.
Thank you for your attentive and impeccable service.
Thank you for all your attention to the successful letting of the property, very impressed by your professional service.